Misaligned functions.
Manual processes.
CX that's paying the price.
Misaligned functions.
Manual processes.
CX that's paying the price.
Misaligned functions. Manual processes. CX that's paying the price.
They’re not separate problems, but all connected. I find the root cause, fix it, and build something that actually scales.
They’re not separate problems, but all connected. I find the root cause, fix it, and build something that actually scales.
[01] About
I'm Ruko, a hands-on expert in re-/designing
end-to-end customer experience.
I'm Ruko, a hands-on expert in re-/designing end-to-end customer experience.
I'm Ruko, a hands-on expert in re-/designing
end-to-end customer experience.
From scaling/launching startups at Jaguar Land Rover’s Incubator to delivering digital transformation at McKinsey & Company, almost a decade across startups to enterprises have shown me one thing: the hardest problems often exist between functions and they don't always have clear ownership.
I talk to your customers and teams to find what's stalling your growth. With my PM experience and AI tools, I facilitate structured problem solving and fix it properly.
From scaling/launching startups at Jaguar Land Rover’s Incubator to delivering digital transformation at McKinsey & Company, almost a decade across startups to enterprises have shown me one thing: the hardest problems often exist between functions and they don't always have clear ownership.
I talk to your customers and teams to find what's stalling your growth. With my PM experience and AI tools, I facilitate structured problem solving and fix it properly.
[02] Services
Your problem first. My services follow.
Your problem first.
My services follow.
No Product Market Fit
AI (Synthetic) User Research
Exploratory Design Research
Product Strategy
Prototyping
No PMF
AI (Synthetic) User Research
Exploratory Design Research
Product Strategy
Prototyping
Not yet profitable
Journey/System Mapping
Ops & Process Redesign
AI Process Automation
Not yet profitable
Journey/System Mapping
Ops & Process Redesign
AI Process Automation
Profitable but losing PMF
CX Audit
CX Redesign
Product Discovery
UX Research
UXR Operations
Losing PMF
CX Audit
CX Redesign
Product Discovery
UX Research
UXR Operations
Innovating at scale
Program Management
Agile / Scrum / Sprints
Service Design
Training & Coaching
Innovating at scale
Program Management
Agile / Scrum / Sprints
Service Transformation
Training & Coaching
Innovation at scale
Program Management
Agile / Scrum / Sprints
Service Design
Training & Coaching
[03] Case Studies
From improving customer retention with a CX audit to leading a global team from strategy to product, I have many stories to tell and proven methods to offer.
Feel free to get in touch for my CV and portfolio of case studies.
From improving customer retention with a CX audit to leading a global team from strategy to product, I have many stories to tell and proven methods to offer.
Feel free to get in touch for my CV and portfolio of case studies.
From improving customer retention with a CX audit to leading a global team from strategy to product, I have many stories to tell and proven methods to offer.
Feel free to get in touch for my CV and portfolio of case studies.